Frequently Asked Questions about Clothes, Shoes and Nursery Products
Jacadi Products – Clothing and Shoes
How can I find the right size?
To choose the right size for your child, please refer to our size guide for clothing and shoes.
Where are Jacadi products made?
Our collections are designed to meet the needs of children of every age — each stage has specific requirements. The creative teams in Paris design our collections with both comfort and practicality in mind, while also ensuring elegance and modern appeal. The manufacturing of our products takes place in France, elsewhere in Europe or in other countries around the world (in particular Asia). Our production chain is controlled in its entirety.
How can I wash your products?
Jacadi offers garments made with high-end materials such as cashmere, merino wool, silk, etc., which require careful treatment to remain soft and beautiful. A care label is sewn into each item: by following those instructions, your garment will retain its beauty over time without damaging the fabric. We also recommend washing garments before their first use.
Are Jacadi shoes well adapted to my child’s needs?
Our shoes are created by experts to support your child from their very first steps. Children have different needs depending on their age (arch height, sole flexibility, etc.). That’s why we offer several ranges of shoes:
- The Pre-walker range (sizes approx. 17 to 22 EU) for babies who are just beginning to stand.
- The Walker range (sizes approx. 19 to 24 EU) for babies who walk unaided.
- The Child range (sizes approx. 24 to 39 EU) for older children.
We offer different models so that every child can feel comfortable.
When should my baby wear their first shoes?
We recommend putting shoes on your baby once they begin to stand on their own, even with assistance. The Pre-walker range is ideal because:
- The ankle is raised to provide good support.
- The sole is thin and light to accompany small, uneven steps.
- The collar and between-leg area are optimised for comfort.
- The shoes are made of leather.
Once your baby walks confidently, you can move into the Walker range.
When should I measure my child’s foot?
As soon as your child wears shoes, check regularly (every 2½ to 3 months) because the foot of young children still grows rapidly and may not signal discomfort. From around age 2, check every 6 months. On average, the foot can grow 2-3 sizes per year. The foot is considered formed at about age 15 for girls and 16 for boys.
How to measure my baby’s foot?
If you have a foot gauge: place the child’s foot while standing and with toes spread, place the cursor on the longest toe and read off the size from the notch.
If you don’t have a gauge: place the bare foot on a white sheet of paper, trace around it, and measure from heel to longest toe.
How can I preserve my shoes?
Our shoes are designed to accompany your child from the start; they are made of high-quality soft leather in Spain and Portugal by skilled craftsmen. Leather is a living material that needs to be protected and maintained to preserve its flexibility, bounce and shine:
- Protecting the shoe: Waterproofing provides protection from external aggressions. A shoe-horn helps maintain the shape.
- Maintaining the shoe:
- For smooth or grained leather: apply shoe polish regularly.
- For patent or glossy leather: a damp cloth removes marks and scratches.
- For greasy leathers or nubuck: after cleaning, apply a specialised balm with a soft cloth.
- For nubuck or velvet: clean with a crepe brush to straighten the fibres and erase localised stains.
Do you provide actual garment measurements (e.g., length of skirts, dresses)?
No, we do not provide the actual measurement for each size. For this detail, we invite you to contact our customer service.
Nursery Products
What precautions should I take when buying a nursery product?
We recommend washing all our products before first use — including plush toys (without music box), bath towels, bibs and blankets.
- Musical plush toys should only be used under adult supervision. The pull-string of the music box must be handled gently by an adult.
- Soft plush toys and rattles are suitable from birth (under supervision).
What is the difference between a sleeping bag and a bunting bag?
- A sleeping bag is ideal for toddlers while sleeping until they learn to stand. We offer models up to about 24 months.
- A bunting bag is intended for “daytime” use only, in a stroller or deckchair under adult supervision, and is typically used until about 3 months of age.
Your Account
Why create an account on our site?
By creating an account, you will be able to place orders, create a wish list, receive our newsletters and stay informed about new collections and promotions.
How can I create my account?
Click on “My Account” at the top of our site, then click “Create My Account” and follow the instructions.
How can I change my information?
Once logged in, navigate to “My Information” and then click “Edit” to update your address, email, etc.
Can I unsubscribe from newsletters?
Yes — you can manage your subscription via your account or by the “unsubscribe” link at the bottom of each newsletter.
Is my data protected?
Yes — we are committed to the security and confidentiality of personal data transmitted, and we comply with applicable legal provisions.
How can I delete my account?
If you wish to permanently delete your account, you may request this via our customer service.
I forgot my password — what can I do?
Click on “My Account”, then “Forgotten Password”. A reset link will be sent to you within 30 minutes; please remember to check your spam or junk mail folder.
If My Item Is Not Available Online?
Can I check in-store availability and reserve online?
Yes — where indicated, you may click the “Free store pick-up” button on the product page to check availability at your preferred store and reserve the item for pick-up within 48 hours.
Online Orders
Which payment methods are accepted?
We accept major credit cards (Visa, Mastercard, Maestro, American Express), PayPal, Apple Pay and Klarna (0% interest in 3 installments or 30 days).
Is my payment secure?
Yes — payments are processed using a secure service (e.g., SSL encryption) to ensure bank details do not circulate openly on the Internet.
I have a promotional code — how can I use it?
Enter your code in the “Promotional Code” box on the shopping bag page, then click “OK”. The discount will apply to eligible items before checkout if the code is valid.
Where can I ship my order?
We ship throughout the Continental United States (excluding P.O. boxes, Alaska, Hawaii, Puerto Rico or Canada).
What are the shipping conditions (method, fee, delivery time)?
Orders are shipped via a reliable carrier and typically arrive within 5–10 business days after processing. Shipping charges apply for orders under a specified value; orders above that value may ship free. Returns are not currently shipped abroad; only one delivery address per order is allowed.
How can I track my order?
After order confirmation, you will receive:
- An order confirmation email
- A shipping confirmation with tracking number
- A delivery confirmation email
If an item is not available in my order, how will I be notified?
You will receive an email for partial shipment listing the item(s) not shipped and the item(s) charged. Items sold out will not be sent at a later date.
Can I cancel or modify an order once confirmed?
You may cancel your order within one hour after placing it (or until 11 pm if placed after 10 pm). After that, modifications (size, quantity, address) are not permitted.
How will I be refunded for my online order?
Refunds are issued to the original payment card used during purchase.
I bought a gift online — can I return it?
Yes — you may return the item under the standard return policy.
Payment in Several Installments (e.g., Klarna)
How can I pay in instalments without charge?
Select the instalments option at checkout, complete the required form and confirm your order. Payments will be spread over three equal instalments: the first when the order ships, the second at 30 days, and the third at 60 days. Only shipped items determine the amounts. You may monitor, postpone or pay ahead via the payment partner’s application.
Why wasn’t the instalments option offered to me?
This payment solution depends on factors such as billing and delivery address matching, order amount, and application of the partner’s credit algorithm.
What happens if an order is canceled or returned while using instalments?
- If the order is canceled: no charge will be made and scheduled payments will be canceled.
- If partially returned: future scheduled debits will be adjusted and refunds applied.
- If fully returned: the schedule will be cancelled and amount refunded.
Is payment information safe?
Yes — our instalment partner processes payment data securely in accordance with applicable regulations. No card data is transmitted to us.
E-Gift Card
How to use an e-gift card on the site?
Go to “My Account” → “My gift cards”, add the card number and PIN, and during checkout select the gift card as the payment method.
Can an item paid by gift card be exchanged or returned?
Yes — items paid using a gift card can be returned under the standard return policy; once processed, you will receive a new e-gift card with the original amount.
Is it possible to be refunded for a gift card?
No — a gift card cannot be refunded once issued.
Can an e-gift card be used during a sale or special promotion?
Yes — gift cards act like a normal payment method and may be combined with promotions.
How long are e-gift cards valid?
They are valid for up to 27 years from the date of issue.
Can a gift card issued in one country be used on another site?
No — gift cards can only be used on the site and stores of the country in which they were issued.
What are the minimum and maximum amounts for a gift card?
Amounts range from $10 to $300.
Join Us or Collaborate
I would like to become a franchisee — how can I apply?
Please complete the relevant form available online.
I would like to work at Jacadi — where can I apply?
Opportunities are posted on job-listing platforms.
I would like my children to model for Jacadi — how can I apply?
Model requests are managed by an external agency in France; we do not accept direct submissions.
Additional Questions?
If you still have questions not covered here, please contact customer service via our website’s contact form.